Privacy Policy and Data Protection
Your privacy is important—learn how we collect and use your information responsibly
Introduction to Our Privacy Standards
At Zelarivonix, we are committed to respecting and safeguarding your personal information. This Privacy Policy explains our data practices in accordance with Malaysian law, outlining how we collect, use, disclose, and secure your information when you interact with our conversational service.
By using our platform, you agree to the data handling described here. We only collect what is necessary to support your experience and comply with regulations. Please read this policy for details on your rights and our privacy commitments.
Types of Data We Collect
We collect personal and technical information as needed, including registration details and device data. These help us provide relevant services and improve the conversational experience for each user.
Direct Information You Provide
- • Registration details like your name and email address
- • Contact information for customer support inquiries
- • Feedback or suggestions you submit
- • Profile preferences and profile images you upload
- • Any messages you send using our platform
Automatic Data Collection Methods
- • Device type, browser, and system information
- • IP address and general geographic region
- • Session times and page interactions
- • Cookies and similar technologies for functionality
- • Usage statistics to improve the platform
How We Use Your Data
We use collected data to deliver, personalize, and secure your experience. Information helps us maintain platform functionality, support communication, and comply with legal obligations.
- • Providing and maintaining service features
- • Customizing dialogues and user experience
- • Responding to support or feedback requests
- • Notifying users of relevant updates
- • Performing analytics to improve our platform
- • Preventing unauthorized access and ensuring security
- • Fulfilling regulatory and legal obligations
Our Privacy Commitment: We are dedicated to handling your information securely and transparently. Your details are processed only as outlined in this policy and are not shared beyond necessary service providers or as required by law.
When We Share Your Data
We may share data with third parties as needed to provide or support our service. This is limited to essential providers and legal requirements—never for unsolicited marketing.
Service Providers and Partners
Trusted partners help us operate the platform, from cloud hosting to customer support. These providers access only what is necessary and are bound by confidentiality agreements.
Disclosure for Legal Purposes
We may disclose information when required to comply with legal processes or protect user safety, as outlined under Malaysian law.
Aggregated & Anonymous Statistics
We may use anonymized data to generate reports or improve our service, ensuring no personally identifiable details are included.
Your Rights as a User
You have specific rights to access, correct, or delete your data. Contact us at any time to exercise your rights or request further information about your data privacy.
- • Request access to your stored personal data
- • Ask for correction of inaccurate details
- • Request deletion of your account information
- • Request your data in portable format
- • Object to use of your data for specific purposes
- • Ask us to restrict processing in certain cases
If you wish to exercise any rights or have privacy questions, contact our team through the details at the end of this policy.
Safeguarding Your Information
We follow industry best practices and legal requirements to protect your data from unauthorized access or misuse, using technical and organizational measures.
Technical Protection Measures
- • Regular platform security updates
- • Encryption of sensitive transmissions
- • Personal data access limited to authorized staff
- • Ongoing monitoring for security threats
Organizational Protection Measures
- • Staff training in privacy responsibilities
- • Access control and user authentication
- • Confidentiality agreements with contractors
- • Internal audits on data handling procedures
How Long We Retain Your Data
Personal data is kept only as long as needed to fulfill service purposes and comply with legal obligations. Retention periods are reviewed regularly.
- • Stored while your account is active
- • Kept for ongoing customization
- • Held to respond to support queries
- • Stored for billing and compliance
- • Kept only by user permission
We securely delete or anonymize data when no longer needed.
International Data Transfers
If information is moved outside Malaysia, we require protection measures and contracts to keep your data secure, in line with local regulations.
- • Standard contractual clauses for service providers
- • Vendor compliance with Malaysian privacy law
- • Data encryption for transfers
- • Review and update of transfer safeguards
How We Use Cookies
Cookies support key platform features, remember user preferences, and help optimize your experience. Read our cookie policy to learn more.
Types of Cookies Used
- • Enable platform security and features
- • Help analyze service performance
- • Remember your preferences and settings
- • Support advanced conversation tools
You can adjust cookie preferences using browser settings.
Updates to This Privacy Policy
This policy may be revised for clarity or legal reasons. Changes are communicated transparently and posted here with updated dates.
- • Notification via email for key changes
- • Clear update banners on the platform
- • Policy change logs for your review
- • Timely revision date updates shown here
Review this page for the latest policy status.
Contact Us About Privacy
Reach out with privacy queries or data requests at the contact below.
Zelarivonix
No. 1, Jalan KS 1, 70000 Seremban, Negeri Sembilan Malaysia
Phone: +6013-804 4714
Email: content@zelarivonix.sbs
Last updated January 8, 2026
Effective from January 8, 2026